Shipping Policy
Here at gerrby, we share your passion for efficiency and reliability. That's why our dedicated team puts every effort into ensuring your orders are shipped through the appropriate channels and closely monitored to avoid disruptions or delays. Our warehouse staff is committed to dispatching your order as swiftly as possible.
Shipping Options:
Shipping Dispatched from Mondays to Fridays during business hours, excluding US National holidays.
Handling:
After placing an order, it usually takes 2-4 business days for processing. Given our worldwide shipping service, delivery times may vary depending on the destination country. For the majority of countries, parcels should arrive within 10 business days (excluding Sundays and statutory holidays).
Handling Time: 2 - 4 days
Delivery Times
Please note that our products are dispatched from our central global warehouse. Due to this international logistics process, delivery times can vary and are largely contingent on local postal services once the packages have reached their destination countries, including the United States and Canada. We appreciate your understanding and patience in this regard.
| Location | Delivery Times |
Express Shipping | 10 - 20 business days |
VIP Shipping | 6 - 15 business days |
Shipping Charges
| Location | Condition | Shipping Charges |
Express Shipping | $0.00–$69.99 | $6.99 |
| $70.00 and up | Free | |
| VIP Shipping | $0.00 | $12.99 |
Incorrect Address
Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items will be donated right after they come back to our warehouse)
- You have a 24-hour window from the time of your purchase to request a change in your address information. Requests for address changes made after this period will not be approved.
How Do I Obtain My Tracking Number?
You will receive an email notification containing your tracking number once your items have been shipped. Furthermore, you'll receive email updates as your package progresses through various regions.
Should you not receive a tracking number or if it is non-functional, please do not hesitate to contact us for support.
How Do I Monitor My Order Status?
Upon shipment of your order, you will receive an email update titled "Your gerrby order #* is en route." This email will contain your tracking number and pertinent information.
Utilize the tracking number provided to monitor your order on the specified tracking page.
Can I Modify My Order?
Yes, you can adjust your order within 24 hours of placing it. For more details on returns and exchanges, kindly visit our Refunds page.
Encountering Issues With Tracking Updates?
While we endeavor to provide accurate tracking updates for every customer, all tracking information is furnished by our courier partner. Consequently, our team only has access to the same information as you do. As a result, providing an estimated time of arrival is challenging. Nevertheless, we will strive to accommodate each customer's shipping circumstances and guarantee satisfaction.
If your order takes an unusually long time to reach you, please contact us at info@gerrby.com, and our team will work towards the optimal solution based on your most recent tracking data.
We value your patience and understanding as we tackle these challenges together.
What If I Suspect My Package Is Stolen or Lost In Transit
If the tracking number for your package indicates it has been delivered to the correct address you provided, please check with your neighbors and contact the nearest post office to inquire about your order. We cannot take responsibility if the shipping label confirms the delivery to the correct address, but we will assist you in working with the shipping company to locate your item.
If the tracking shows a "delivered" status due to an incorrect address provided by you without notifying us via email for correction within 24 hours since you placed your order, we will not be responsible for the situation, and we will not be able to replace, refund, or reship the item.
Stolen Items
We are not responsible for stolen items. We highly recommend shipping to a secure location, such as a PO Box or Amazon locker to ensure successful retrieval of order. In the event you determine your order stolen, you can file a claim with the carrier
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