FAQs
1. I placed an order, but it still hasn't shipped out. What's going on?
As you may have noticed, we've experienced a spike in demand that coincided with the start of the holiday shopping season. About 30% of orders have been impacted by 2-3 weeks. Given that karlinty604 manufactures our items in small batches to match demand (a process much better for the environment!), and thus we rarely stock much inventory, we’re working on ramping up both production as well as fulfillment — in order to get you your order as fast as we can, both now and in the future.
2. I have only received part of my order. Why?
Most likely, our fulfillment team chose to ship out your items in separate packages. In most cases, this choice was made in order to have you receive items faster, as they’re ready. At other times, especially if the order is large, we process separate shipments to ensure that everything reaches you as safely and quickly as possible
3. Why am I not receiving email replies from you?
Please check your spam inbox! We currently respond to every message within 24 hours. To ensure that you are receiving all follow-up responses, as well as regular updates on your order status, we strongly suggest you whitelist this email address: